Your Feedback

We value your feedback!
To share compliments or suggestions on how we can improve, please use our [Feedback Form].

Please note:
This form is only for general feedback.
For medical queries or official complaints, call us at 020 3435 4672 or complete an online consultation form to book an appointment.

How to Make a Complaint

We aim to resolve most problems quickly and informally, often with the person involved at the time. If that’s not possible and you want to make a formal complaint, please do so as soon as you can—ideally within a few days or weeks. This helps us understand and investigate the issue more effectively.

If that’s not possible, you must make your complaint:

• Within 6 months of the incident, or

• Within 6 months of becoming aware of the problem (as long as it’s within 12 months of the incident).

You can complain using the attached form or by writing to the Practice Manager. Please include as many details as possible.

What We Will Do

We will acknowledge your complaint and aim to fully investigate it within 30 working days. Our response will aim to:

• Explain what happened and what went wrong

• Offer an apology if appropriate

• Let you know what we’ll do to prevent it from happening again

Complaints on Behalf of Someone Else

Due to confidentiality rules, if you are complaining for someone else, we need their written permission—unless they’re unable to give it due to illness.

Independent Help (ICAS)

You can contact the Independent Complaints Advocacy Service (ICAS) for support:

Phone: 0300 456 2370
Website: www.power.net

Complaining to the North Central London Integrated Care Board

For complaints about primary care services (after 1 July 2023), contact:

Phone: 020 3198 9743
Email: nclicb.complaints@nhs.net
Post:
North Central London Integrated Care Board
Complaints Team
Laycock PDC
Laycock Street
London N1 1TH

You have the right to complain about any NHS service, as stated in the NHS Constitution.

Complaining to the Health Ombudsman

We encourage you to use our complaint process first, but if you're unhappy with the outcome or prefer not to complain to us directly, you can contact the Health Ombudsman:

Website: www.ombudsman.org.uk/make-a-complaint
Phone: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Fax: 0300 061 4000
Post:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London SW1P 4QP