Medication Services

Patients on regular or long-term medications may be issued with repeat prescriptions.

Please allow 3 working days for you medication to be ready at your pharmacy. 

The easiest ways to order repeat prescriptions is by using your NHS account (through the NHS website or in the NHS App)

Your NHS account can show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• Download the NHS App on your phone. The NHS App enables you to see your current repeat medications and request your next batch. You will need to make account: this requires you to upload some photo ID and a short video. 
• Log into Patient Access If you haven't already created an account, please contact reception to request your Unique Reference Letter. 
• If you cannot register for the NHS App or Patient Access, fill out a repeat prescription request form.
• If you cannot access the internet, visit your nominated pharmacies. They will be able to request your repeat prescriptions for you.
• If you cannot make use of the options above, please tick the items you would like to request on your green prescription form. Bring this to the Practice or send it by post. 

To nominate a pharmacy or change your nomination, please call reception or use the NHS App. 

We do not take repeat prescription requests over the phone or email.

We use the Electronic Prescription Service.
This means we can send your prescription directly to your chosen pharmacy — no need to visit the Practice.

Please allow 3 working days for your medication to be ready.

To choose or change your pharmacy, call reception or use the NHS App.

What is Repeat Dispensing?
Repeat dispensing allows patients to get regular medication without needing a new prescription each time. A doctor can approve up to 12 months of repeats in advance, which is helpful for people with long-term conditions.

How to Use Repeat Dispensing
Talk to your GP to see if you're eligible. If so, they can set up electronic repeat dispensing (eRD), so you can collect your medicine without requesting a prescription each time.

For more information, visit the NHSBSA or NHS England websites.

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

For more information about medication reviews, click here.

You can arrange a medication review in one of the following ways: 

1. Submit an online request for a Medication review via our eConsult online system by clicking here . 

2. Call our reception team and ask to book a medication review appointment on 0203 435 4672.

Take it to the pharmacy you got it from or bring it in to the surgery. 

Click the link below to find your nearest pharmacy

Prescriptions are free in Northern Ireland, Scotland, and Wales.

• Prescription (per item): £9.90

• 3-month Prescription Prepayment Certificate (PPC): £32.05

• 12-month PPC: £114.50

If you need 4+ items in 3 months or 14+ items in a year, a PPC could save you money.

Buy a Prepayment Certificate online here or call 0845 850 0030 for help.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes. This includes: 

• Those on specific benefits or through the NHS Low Income Scheme
• Those who are age exempt
• Those with certain medical conditions

Find out if you are entitled to free prescriptions. 

What you need to know

Can it be changed to an NHS prescription?
Yes, but only if:

• You were referred to the consultant by a GP at our Practice (or by another consultant via your GP), and

• Your GP agrees with the treatment and is willing to take clinical responsibility for the medication.

What should I do?

• Submit a request via our eConsult online service (choose “Administrative Help”).

• Attach a copy of your private prescription.

• If approved, your NHS prescription will be ready at your nominated pharmacy in 3 working days.

No internet access?
Bring it into us or post your request and a copy of the prescription to the Practice.

Need the medication urgently?
You can take the private prescription to any pharmacy and pay for it directly.
If you later get an NHS prescription, you may be able to claim a refund from the pharmacy, but this is your responsibility.

Note:
Keats Group Practice is an NHS Practice and we aim to provide equal care for all our patients.