Emma AI

We are pleased to let our patients know that we will soon be introducing Emma, our new AI receptionist.

When you call the practice, you will be greeted by Emma. Emma will answer your call, ask a few simple questions about your query, signpost you to relevant information if needed and direct your query to the right member of our practice team. This will reduce the time patients spend waiting to get through on the phone and help us manage calls more efficiently.

Emma is here to support our reception team, not replace them. Our receptionists will continue to provide the same friendly, compassionate service and are always here to help when you need them.

Thank you for your support as we introduce this new way of helping patients access our services.

Introducing EMMA – Our New Phone Assistant

We're always looking for ways to improve your experience at our surgery. That's why we've introduced EMMA, an AI-powered phone assistant developed specifically for NHS GP surgeries.

What does this mean for you?

When you call the surgery, EMMA will answer straight away – no engaged tone, no hold music. Simply tell her what you need, and she'll help with appointment requests, prescription queries, and more.

Why have we done this?

We know how frustrating it can be to wait on the phone, especially when you're unwell or worried. EMMA ensures every call is answered instantly, so you're never left waiting.

Will I still be able to speak to a person?

Absolutely. Our reception team isn't going anywhere. If you need to speak to someone directly, just let EMMA know and she'll connect you. EMMA is here to support our team, not replace them.

Is it safe?

Yes. EMMA has been designed specifically for the NHS and meets strict clinical safety standards. Your information is handled securely, and our clinical team reviews anything that needs their attention.