Appointments System - Changes During COVID-19
During this COVID Pandemic, patient contacts with the practice will be managed remotely either by, online consultation (eConsult), video consultation or via telephone.
Face-to-face to contact will be arranged by a clinicians where this is absolutely clinically necessary.
During this unprecented time, we continue to strive to deliver a high quality standard of care and service with some of our available staff (clinical and non clinical) working remotely.
Help Us to Help You by:-
- Using our online consultation service, (eConsult) accessible via our website or via the NHS app if you have access to technology. This service will help in signposting your consultation to the most appropriate service or person.
- Telephoning the practice, where you have been advised to or do not have access to technology. Please note, that our patient services team will ask a number of questions of you to help in signposting your request to the most appropriate person or service.
- eConsult is available for online consultations during the following times :
Monday - Friday 06:30 a.m. to 18:30 p.m.
( Excluding Public Holidays )
Self-help, signposting to local services and Long Term Condition reviews are available 24/7
Nursing Team Appointments During COVID
Appointments are available to be pre-booked with our Nursing team for the following:-
- Cervical Smears
- Childhood Immuisations
- Wound Dressings
If you have been given an appointment and develop COVID symptoms please DO NOT ATTEND, contact the NHS 111 online service and inform the practice.
Patients are requested, where possible, to telephone before 11:00 if a home visit is required that day.
Please note that the doctor will assess you to determine whether a visit is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to recieve confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Camden GP Hubs
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable page here before arranging any such examination. Please inform the rpatient services team when arranging such appointments.