Appointments

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Appointments System

  • Routine clinical appointments are available to book or up to two weeks in advance.
  • It is the practice policy that if you are more than 10 minutes late you may have to re-book an appointment.
  • On arrival at the practice please ensure you use the self check-in facility or inform a member of the reception team of your arrival.
  • If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

We ask that you are patient during your time at the surgery.  Often sessions are very busy and you may have to wait. However, the staff will do all they can to ensure that you are seen as soon as possible.

Consulting Times - During the current COVID Situation - a total telephone and online triage service has been implemented

 

Morning

Afternoon

Monday

08:00 - 12:00

15:00 - 20:00

Tuesday

08:00 - 12:00

15:00 - 20:00

Wednesday

08:00 - 12:00

15:00 - 19:15

Thursday

08:00 - 12:00

15:00 - 20:00

Friday

08:00 - 12:00

15:00 - 18:30

Weekend

closed

closed

 Appointments between 18:30 – 20:00 are pre-booked routine appointments, and there are no walk-in or emergency appointments during those times.

Same day access

From Monday, 2nd September 2019, our new system for patients who need a same day appointment will commence, as outlined below.

Patients wanting to book a same day appointment to see a doctor should call the surgery on (020) 3435 4672.
The receptionist will take details so that the duty doctor can call the patient back.

The aims of our new system are to:

  • Improve how our same day appointments are booked, prioritising these according to clinical need
  • Ensure that patients are booked into the most appropriate type of appointment slot for their needs
  • Offer more telephone appointments with doctors as an alternative to a face-to-face consultation, when this may not be clinically required or preferred by the patient

Nurses

The Practice Nurses provide a number of clinical services. If you need a cervical smear, contraception, blood pressure check, vaccination, travel advice, or wound dressing please ask for an appointment with a nurse. Many of these nurse appointments can be booked in advance. 

Telephone Consultations

In many cases patients find that they only need to speak with a clinician rather than come in to meet face to face.

This option is now available to all of our patients each morning between 09:00 and 12:00.

Please mention that you would like a telephone consultation when you speak with reception. 

Home Visits

Patients are requested, where possible, to telephone before 11:00 if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Extended Practice Opening Hours

The Practice is open to 20:00 on Monday, Tuesday and Thursday and 19:15 on Wednesday.

Please note that appointments between 18:30 – 20:00 are for pre-booked routine appointments and there are no walk-in or emergency appointments during those times.