Appointments

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Appointments System - Changes During COVID-19

During this COVID Pandemic, patient contacts with the practice will be managed remotely either by, online consultation (eConsult), video consultation or via telephone.

Face-to-face to contact will be arranged by a clinicians where this is absolutely clinically necessary.

During this unprecented time, we  continue to strive to deliver a high quality standard of care and service with some of our available staff (clinical and non clinical) working remotely.

Help Us to Help You by:-

  • Using our online consultation service, (eConsult) accessible via our website or via the NHS app if you have access to technology.  This service will help in signposting your consultation to the most appropriate service or person. 
  • Telephoning the practice, where you have been advised to or do not have access to technology. Please note, that our patient services team will ask a number of questions of you to help in signposting your request to the most appropriate person or service.

 

Consulting Times - During the current COVID Situation - a total telephone and online triage service has been implemented

 

Morning

Afternoon

Monday

08:00 - 12:00

15:00 - 20:00

Tuesday

08:00 - 12:00

15:00 - 20:00

Wednesday

08:00 - 12:00

15:00 - 19:15

Thursday

08:00 - 12:00

15:00 - 20:00

Friday

08:00 - 12:00

15:00 - 18:30

Weekend

closed

closed

 Appointments between 18:30 – 20:00 are pre-booked routine appointments, and there are no walk-in or emergency appointments during those times.

Nursing Team Appointments During COVID

Appointments are available to be pre-booked with our Nursing team for the following:-

  • Cervical Smears
  • Childhood Immuisations
  • Vaccinations 
  • Wound Dressings 

If you have been given an appointment and develop COVID symptoms please DO NOT ATTEND, contact the NHS 111 online service and inform the practice.

 

 

Home Visits

Patients are requested, where possible, to telephone before 11:00 if a home visit is required that day.

 

Please note that the doctor will assess you to determine whether a visit is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Extended Practice Opening Hours

The Practice is open to 20:00 on Monday, Tuesday and Thursday and 19:15 on Wednesday.

Please note that appointments between 18:30 – 20:00 are for pre-booked routine appointments and there are no walk-in or emergency appointments during those times.